Policies

PRIVACYPOLICY:

 

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell yourpersonallyidentifiableinformationtoanyone.

  

SECURITYPOLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software availabletodayforsecurecommercetransactions.Itencryptsallofyourpersonal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

Warranty

All warranties are covered by the manufacturer. In the unlikely event that you receive a defective product, or becomes defective during its warranty coverage. Please contact us for instructions on how to proceed. We can usually service the warranty if the product is less than 30 days old. Many of the manufacturers prefer to deal directly with the consumer on warranty exchange. We will give you contact information when you call or email. We will provide a web link whenever possible for your convenience.

 

Returns

To help avoid returns, please be sure to ask questions on any products you are unsure of. We are staffed by qualified  hobbyist and can help you find the best product for your needs. If you need to return an item, you first will need to contact us for an RMA (Return Merchandise Authorization) number. Any return shipped back to us without this RMA number will be refused. To qualify for a return, you must meet the follow criteria. 1. Returns must be issued an RMA number within 30 days of invoice date. 2. Product must be unopened and in resalable condition. All original instructions must be included. If your return is not in new condition or missing parts, we will issue a partial credit or possibly refuse the return. 3. Returns must be shipped back fully insured and properly packaged. 4. You must clearly mark the RMA number on the outside of the shipping box. Do not ship any product back in its product box. Always put the product inside a cardboard box fully packed, otherwise the item will not be in resalable condition and you will not receive full credit or possibly refused. Shipping charges are NOT refundable unless the merchandise was shipped in error. Orders cannot be canceled after they have been shipped. Refused orders are subjected to an automatic 25% restocking fee plus return freight charge. Orders cannot be cancelled or refused due to delay in shipping. Please contact us by email at ed@eddiesaqua.com or call 518-783-3474 to obtain a RMA (return authorization authorization).

 

Livestock Guarantee

We offer a "Live on Arrival" guarantee on fish, corals, and plants. This does not include shipping cost. There are some fish and corals that don't qualify for this guarantee, you will always be notified if your items fall into this category. All DOA's must be reported with photos within 12 hours or receipt of shipment. You must be available to receive the items and acclimate them to your system within 1 hour of delivery. If you are not home or plan on acclimating them later that is fine, but that is at your own risk. Many of the animals can go a very long time in transit, but we use the fastest shipping available to preserve the animals’ health. This guarantee only applies to orders shipping 1-day express. 

 

Shipping Policy/DeliveryPolicy

Please be assured that your items will ship out as quickly as possible. Wedeterminethemostefficientshippingcarrierforyourorder.Thecarriersthat may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. LTL Truck lines. Sorry but we cannot ship to P.O.Boxes. Larger items like aquariums will be evaluated for best shipping methods. If you are requesting inside delivery on larger items please contact us at ed@eddiesaqua.com before completing your order. In home aquarium setup is available within a 2-hour drive of our Cohoes, NY location. Please email us for a delivery and setup quote. On all shipments we will contact you with tracking and delivery information. Credit card authorization must be obtained before we can arrange shipping of your order.

 

Out of state orders will not be charges sales tax. NYS orders will be charged applicable sales tax.